First National Bank Research Fellow, Full Professor, CSU
RESEARCH PROJECTS: Team Pattern Recognition Group Decision Making and the Winner's Curse Bidding in Auctions on eBay Anonymity in Group Support Systems Auditing Under Time Pressure MIS Issues in Canada Collaboration Citations LINKS: Computer Information Systems College Of Business Colorado State University Aviation Background CSU Classes Home Page		MIS Issues Facing Canadian Business Project A national survey of 158 Canadian firms was conducted using the Delphi technique and follow-up interviews to identify the critical issues in information systems during the next three to five years. Critical information systems issues were identified including 1) building a responsive IT infrastructure, 2) improving IS project management practices, and 3) planning and managing communication networks. Significant differences in the rating of the importance of these issues were reported between small and large firms, private and public sector firms, IS executives and lower levels of IS personnel. A comparison of the current results with the most recently reported U.S. study revealed that there are differences between the critical issues and their prioritization reported by US and Canadian IS personnel. Canadian IS personnel placed a stronger emphasis on the need to address technology-related issues rather than managerial issues than did the IS executives in the U.S. study. Qualitative data to be collected in follow-up interviews will be reported at the conference to cast some light on the reasoning behind the ratings and the sources of information that were used in the assessment of their importance. Canadian Key Issues Rank Issue Mean 1 Building a Responsive IT Infrastructure 8.15 2 Improving IS Project Management Practices 7.78 3 Planning and Managing Communication Networks 7.63 4 Improving Effectiveness of Software Development 7.51 5 Aligning the IS Organization within the Enterprise 7.33 6 Coping with Degree and Rate of Technology Change 7.32 7 Developing and Implementing Information Architecture 7.28 8 Using IS for Competitive Advantage 7.26 9 Facilitating and Managing Business Process Redesign 7.18 10 Developing and Managing Distributed Systems 7.07 11 Improving IS Strategic Planning 6.96 12 Recruiting and Developing IS Human Resources 6.88 13 Measuring IS Effectiveness and Productivity 6.78 14 Facilitating Organizational Learning 6.68 15 Making Effective Use of the Data Resource 6.62 16 Facilitating and Managing End-User Computing 6.59 17 Planning and Integrating Multi-Vendor Open Systems Technology 6.58 18 Increasing Understanding of IS Role and Contribution 6.52 19 Educating the User 6.41 20 Managing the Existing Portfolio of Legacy Applications 6.23 21 Implementing Software Process Capability Improvement 6.01 22 Implementing and Managing Collaborative Support Systems 6.00 23 Implementing Professional Certification and IS Code of Ethics 5.96 24 Developing and Managing Electronic Data Interchange 5.94 DROP Implementing Decision and Executive Support Systems NA DROP Developing and Integrating Multimedia Applications NA DROP Outsourcing Selected Information Services NA DROP Developing and Implementing Object-Oriented Technologies NA Papers - Zipped Postscript Pollard, C., and Hayne, S. (1996) A Comparative Analysis of Information Systems Issues Facing Canadian Business, (ABSTRACT), Hawaii International Conference on System Sciences, 1996. Pollard, C., and Hayne, S. (1996) Information System Issues Facing Canadian Small Business, (ABSTRACT), Academy of Management Conference, 1996.
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